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What is community engagement?

How can your voice influence Council decisions?

Our Engagement Principles

Click on each principle to learn more about how Council has committed to engaging with you. Click on the links to also view example projects which highlight how we have used each Principle. We also invite your feedback on the Principles and how we're applying them in our survey and prioritisation tool below.

Why are we reviewing our Framework?

We want to know if our Framework and engagement practices meet your needs and expectations

  • The existing Framework demonstrates Frankston City Council’s commitment to:

    • Developing a consistent and coordinated approach to community engagement
    • Increasing participation and involvement in Council decisions and projects
    • Improving awareness and understanding of community engagement as central to Council decision-making
    • Providing guidelines and a toolkit for planning and delivering community engagement
  • Since 2021, our Framework has guided how Council engages with you, including:

    • Where we engage
    • Who we engage with
    • When we engage
    • What methods of engagement we use
    • How we promote our engagement projects.
  • We will use your input during this engagement to update our Framework to redefine:

    • What we engage with our community on
    • Who we engage with
    • How and where we engage
    • How we promote our engagements
    • Our community impact/interest assessments
    • Our Engagement Model.

Share your feedback and ideas for a new Framework

There are many ways to engage! How do you want your voice to be heard by Council - and acted on?

We're testing below which engagement methods best suit your needs and expectations. Click on one or more of the methods below to share your input on our current engagement practices and your ideas for our new Framework by 31 July 2025.

Your input in any of our methods will be used to redefine in our Framework:

  • What we engage with our community on, including our community impact/interest assessments.
  • Who we engage with, what methods we use, and where we engage with you.
  • How we promote our engagement projects.
  • Our Engagement Model.

Want to learn more?

Timeline

  • Timeline item 1 - complete

    Stage 1: Community engagement on Council services

    March-May 2024: As part of our Your Vision for Frankston City engagement, we engaged with close to 1400 diverse community members. We heard that 61% of participants want Council to 'focus more' on Community Engagement provided feedback.

    November 2024: Our Community Panel discussed in-depth what 'more focus' on community could look like over the next four years.

    This feedback has been used to develop and refine our Stage 2 engagement, and enabled us to revise our Community Engagement Policy 2025.

  • Timeline item 2 - active

    Stage 2: Community engagement to inform revised Framework

    We’re reviewing our Community Engagement Framework and we want to hear from you!

    Our Community Engagement Framework guides how we ensure community voices influence Council decisions, how we engage, and how we promote engagement opportunities to you.

    Help us to review our Framework by sharing your engagement priorities and needs for the next four years by completing one or more of our engagement methods offered on this page, or in person.

    Or download the survey from our Document Library, and email a completed survey to engagement@frankston.vic.gov.au, or drop it to a Frankston City Community Centre or Library.

  • Timeline item 3 - incomplete

    Drafting new Community Engagement Framework 2025

    August-September 2025

    Your input from Stage 2 will be analysed and used to redefine in our Framework:

    • What we engage with our community on
    • Who we engage with
    • How and where we engage
    • How we promote our engagements
    • Our community impact/interest assessments
    • Our Engagement Model.
  • Timeline item 4 - incomplete

    Stage 3: Community engagement on Draft Community Engagement Framework 2025

    October-November 2025

  • Timeline item 5 - incomplete

    Adoption of Community Engagement Framework 2025

    February 2026

    The final Framework will be presented to Council for adoption.

Translation and accessibility

Council can arrange a telephone interpreter for you, call us on 1300 322 322

Or you can call:
Interpreter Service: 131 450
NRS: 133 677 or 1300 555 727

Contact Us

Frankston City Council

PO Box 490
Frankston 3199
Tel: 1300 322 322
info@frankston.vic.gov.au