Make Council services easier to use
Goal 1: Have good services that are inclusive and accessible for everyone and help people to participate fully in community life.
We want your feedback on our draft Plan
We’ve created a draft Inclusion Action Plan using your input. Tell us which actions are most important, what’s missing and what could be improved.
What is the draft Inclusion Action Plan?
You can read our explanation of the Plan below, or download one of these versions of the draft Plan:
We invite your feedback on the draft Plan in our online survey, or learn about how we can help you participate. Your feedback will help us finalise the Plan.
The Inclusion Action Plan explains what Council will do over the next 4 years
The draft Plan has 3 goals
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Work with community groups and organisations
Goal 2: Work with others in Council and in the community to make inclusion better.
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Improve how Council supports inclusion
Goal 3: Make sure the way Council works is inclusive, staff are trained well and Council have the tools to include everyone.
How we developed the plan
We worked with the community in Stage 1 and carried out a more targeted engagement in Stage 2 to create this draft Inclusion Action Plan. Learn more about what the plan is, what you told us, and what we did with your feedback.
What did you tell us?
In our Stage 1 engagement (2024) we heard:
You told us that Council should prioritise these actions:
- Improve accessibility and inclusiveness of beaches, Council facilities and public spaces
- Provide low cost inclusion-related events
- Partner with committees, advisory and support groups
- Provide inclusion awareness training
- Increase positive visibility of diversity in Council publications
- Create directories of support services
- Support diverse communities to access Council services
- Provide accessible customer service
Learn more about what we heard here: Stage 1 engagement results
What we did with your feedback
In our Stage 2 engagement (2025) we:
We used a combination of our Stage 1 and 2 engagements to develop our draft Plan.
- Read our Stage 2 engagement report (download)
- Read the draft Plan here:
We want everyone to be able to participate.
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Prefer a paper survey?
Download a paper surveyDownload our paper survey and when completed you can:
- Email it to engagement@frankston.vic.gov.au
- Post it to Community Engagement at PO Box 490 Frankston 3199
- Return it to a Frankston City library, community centre or customer service centre
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Engage with us in-person
Contact us to learn moreShare your feedback in-person with our team at the following locations:
- Tuesday 2 June, 11.00am-12.30pm at Chisholm TAFE (Aroma Cafe near Building B), Flethcer Road, Frankston
- Tuesday 9 June, 12.30-2.00pm at Frankston Library, 60 Playne Street, Frankston.
If you're a member of one our Community Strengthening advisory and collaborative groups, our team will also discuss this project with you in our June meetings.
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Contact us for support
Email: karen.mcmahon@frankston.vic.gov.auWe can:
- Help you complete the survey over the phone or in person.
- Provide information in different formats, including printed copies.
Contact us for support on:
Phone: 📞 1300 322 322
Interpreter Service: 131 450
National Relay Service: 133 677 or 1300 555 727
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Use translation and accessibility tools
Select your language at the top of this pageYou can select your preferred language from our Google translate option at the top of the page.
You can also select from a range of accessibility options using the 'accessibility menu' icon on the left/centre of the page.
